At a glance (120 words): The first three days set the tone. Confirm where the person is, who holds custody, and whether bond or parole is possible. Use the ICE Online Detainee Locator with the A-Number or name, country of birth, and date of birth. Call the ERO field office to verify location and reporting unit. Ask about bond eligibility and next steps for a bond hearing or parole request. Keep the person silent about immigration history and criminal details until an attorney is present. Save all receipts and documents. If there is a prior removal order, ask counsel about a stay request and motions to reopen. Build a contact tree so family knows who is calling whom. Move fast, stay organized, and document everything.
Key points:
- Find the person and confirm custody type: ERO detention, local jail with ICE hold, or short-term processing.
- Ask about bond or parole and how to request it. Track deadlines.
- Silence protects the case. Speak to an attorney before any statement or signature.
- Collect identity, address, family and medical documents to support release.
- If a prior order exists, prepare a stay request and discuss motions to reopen.
Step 1: Locate the person
- Use the ICE Online Detainee Locator with the A-Number, or full name, date of birth, and country of birth.
- Call the nearest ICE ERO field office for location and reporting unit.
- Ask if the person is in transfer. Transfers disrupt phone access. Keep calling until confirmed.
Step 2: Protect rights
- “I choose to remain silent. I want to speak with my lawyer.”
- Do not sign forms you do not understand. Ask for copies of every document.
- Save wristbands, property receipts, booking numbers, and any notice left with family.
Step 3: Bond or parole
- Bond: Ask the court for a bond redetermination if eligible. Gather proof of address, sponsor letter, work or school records, medical needs, and community support.
- Parole: For arriving cases or people treated as arriving, request parole from ERO with a sponsor package, proof of identity, and a release plan.
- When a prior order exists: Discuss a stay of removal request with counsel and whether to file a motion to reopen.
Step 4: Phone calls and attorney access
- Keep a list of approved numbers. Add the attorney line first.
- Document dropped calls and kiosk issues. Ask staff for help in writing.
- Family should avoid coaching by phone. Facts only, no case stories.
Step 5: Documents to gather
- IDs, A-Number card or copies, birth certificates, marriage certificate.
- Proof of address and sponsor letter promising housing and transport to court.
- Medical records, medication lists, therapy letters, disability documentation.
- Work pay stubs, school enrollment, tax records, church or community letters.
- Any old immigration orders or receipts. Prior counsel’s info if known.
Red flags in the first 72 hours
- Prior in-absentia order or supervised release violations.
- Open criminal warrants or recent arrests unreviewed by counsel.
- Signing stipulated removal or voluntary departure without legal review.
How family helps
- Assign roles: one person gathers documents, one speaks with counsel, one manages funds for bond, commissary, and calls.
- Keep a shared folder with photos or scans of all records.
- Prepare a short sponsor statement and proof packet for bond or parole.
Helpful links
- Find ERO offices and information: ICE – Enforcement and Removal Operations
- Detainee Locator: ICE – Online Detainee Locator
- Local help and release strategy: Monrreallaw.com – Immigration Services
This article is general information, not legal advice. Policies differ by facility and jurisdiction. Speak with a lawyer about your facts.